About this notice.
We are a Data Controller under the terms of the Data Protection Act 2017 and the requirements of the EU General Data Protection Regulation (GDPR). This Privacy Notice explains what Personal Data the practice holds, why we hold and process it, who we might share it with, and your rights and freedoms under the Law.
GDPR affects how every organisation, including our dental practice, can communicate with you. It gives you more control over who can contact you and what they do with your data.
You have the following personal data rights, as set out on the Information Commissionerh you.ssion
The lawful basis for processing your information
There are 6 lawful bases for processing information, as detailed on the Information Commissionert gives you more control over who can contact you and what they do with your data.tat Personal Data the pra We hold patients’e hold patientsul basn our Legitimate Interest to do so, in order to provide patients with appropriate, high quality, safe and effective dental care and treatment. Without holding the data we cannot work effectively. Also, we must hold data on NHS care and treatment as it is a Public Task required by law.
What information do we collect about you?We will collect information such as:
We maintain records about you, your health, and the treatment you receive in electronic and paper format.high quality, safe and effectccuracies, please contact us to correct the inaccurate data.
How we will use your information
Personal data is obtained when a patient joins the practice, is referred to the practice or provides consent to receive information and/or news by email, text, newsletter or post. The purpose of processing this data is to provide optimum health care to you.
- We would love to be able to offer an unlimited amount of NHS dentistry to meet the local demand, however our contract with the NHS only allows for a limited amount of appointments and does not allow work in the evenings and weekends
- We therefore offer a range of Diamond plans which start at £8/month to help spread the cost of the care you want and need!
Why is dental health important?
Your data is collected for the purpose of making a diagnosis and providing direct patient care for you. We can disclose this information if it is required by law, if you give consent or if it is justified in the public interest.
We can only share data if it is done securely and it is necessary to do so.
Marketing & Market Research
Your data is also used to understand your needs and provide you with better products and services. Our relationship with patients is key to our success, and it is a team wide responsibility to exceed patient expectations by providing a safe, caring, responsive, effective and well led service.
From time to time we may use the contact details you have provided to:
We are very grateful to patients who opt in to help us improve and tailor our service to their needs.thYou have the right to opt out of communications at any time.
Maintaining confidentiality & security
We are committed to maintaining confidentiality and protecting the information we hold about you. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect about you.
We generally retain healthcare records for 11 years after our last contact with adults, and until the age of 25 for children if our last contact was more than 11 years before their 25th birthday.ur Controlling your personal information
Here are some practical examples of your rights:
Accessing your records
If you would like to access your dental records, please contact us by email att from being contacted by telephone/em
You have the right to obtain a free copy of your patient records within one month of sending us a written request.
Questions and concerns
If you are ever unsure or unhappy about any aspect of our service, please let us know as soon as possible using the contact details above. We take patient concerns very seriously and we regularly monitor and act on feedback from patients and staff.
In the unlikely event that you are unhappy with our response, or need advice, you have the right to contact the Information Commissionere. We take patient concerns very seriously and we regularly monitor and act on feedback from patwebsite for information on how to make a data protection complaint.
Changes to our privacy notice
We regularly review our privacy notice and any updates will be uploaded to our website and displayed in our reception area.
Date of Review
This policy is to be reviewed on 1/3/2020.